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Natural Stone & Porcelain Tile Help & Advice

How long will delivery take after I've placed my order?

StoneSuperStore is one of the leading UK importers of natural stone tiles. In reality there are only a few major importers of stone and porcelain tiles in the UK and we are one of them.

The majority of UK-based Internet sellers don't import their own products – they purchase them from major wholesalers and importers like us, but claim they are direct importers as it presents a different picture to prospective customers. Direct importers have total control of what is brought into their warehouse, whereas those who purchase off wholesalers and use “drop shipping” methods have to rely upon the wholesaler to send out the right quality goods as advertised.

Next day delivery

Customers who choose StoneSuperStore, many coming back for the second and third times, can rely upon us to deliver their orders when they need them. As we carry stock of ALL our products in our Manchester warehouse, we can deliver orders as quickly as next day, as long as the order is placed before 1pm the previous day.

Nominated day delivery

While many people choose next day delivery, the majority of customers specify precise dates for delivery so they can ensure somebody is available on site to deal with the delivery upon arrival. We can accommodate all delivery requests including a slightly cheaper economy delivery where a tile order can take up to 3 working days to be delivered from the date of dispatch. With this type of order we specifically request that the hauliers delivering the goods speak with the customer in advance of the delivery to ensure they will be at home to receive their tiles.

Free delivery

We sometimes offer free delivery on certain products like our black quartz tiles. The free delivery is an economy service as above and can take up to three working days to arrive. You can upgrade to a next day delivery service for an extra £20 if required.

Being a genuine direct importer of natural stone and porcelain tiles, StoneSuperStore has a significant advantage over drop shipping Internet sellers in the way it can precisely schedule its delivery plans. If you are shopping around, we strongly suggest you get precise delivery information from the supplier as this will allow you to make your plans and if they aren't able to deliver the goods on a next day service, the chances are they are working out of a small office somewhere and rely upon a UK wholesaler to drop ship for them. This isn't always such a bad thing, but the reality of the matter is it's always better to go direct!

All our customers are welcome at any time to inspect their orders prior to delivery in our own warehouse. Please speak to a member of our sales team for if you would like to do this.

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