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1st class dependable customer service


Stonestore is a customer focused business and we aim to provide the very best customer experience to all our customers; past, present and future. Over 20% of our sales come from customers who have previously purchased from us - some recently and others as far back as 2007, when it all started. Word of mouth is one of our strongest marketing drivers with people often calling us up stating their friends had recommended us to them.

Our sales and customer service team will answer any questions you may have and ensure you have the right tiles for your project. Right from your first contact with us all the way through to you placing an order and receiving your tiles, we will go through your requirements with you, explain the delivery process and answer any other questions along the way.

Whether you order direct from our website, or by telephone, our sales and customer service team will get in touch to ensure you have ordered suitable tiles for your project and to arrange delivery. They are also on hand to discuss any specific requirements you may have or technical queries.

Ekomi, an independent 3rd party feedback company, collects our customer feedback and 5-star reviews come in week after week from satisfied customers. Feel free to read the positive comments on the Ekomi platform which are mainly about how good our service was and the quality of our tiles. Of course, life isn’t perfect and there are a few (less than 1.5%) reviews that aren’t that complimentary when things haven’t gone 100% to plan. However, our primary objective is to provide the best service possible at all times and we continue to do this.

You can be reassured that you can buy from Stonestore with total confidence.

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